Terms & Conditions
Delivery
After ordering online you will receive an email confirmation from eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. For goods currently in stock we will attempt to send your goods via Australia Post within one working day.
If you have any delivery queries, please email us at manga@mangapotamus.com.au.
Refund and Returns Policy
Refunds are only offered for misbound or faulty books returned within 14 days. Please email us at manga@mangapotamus.com.au within that time so we can resolve any problems.
If you have any enquiries regarding the payment services offered by eWAY, please visit the eWAY website at www.eway.com.au.
Privacy Policy
Mangapotamus regards customer privacy as an important part of our relationship with our customers. The following Privacy Policy applies to all Mangapotamus users and conforms to internet privacy standards.
If you have any questions or concerns regarding privacy, you should first email us at privacy@mangapotamus.com.au.
Collection of information
To use the Mangapotamus website, we may require information from you in order to provide the best possible service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by Mangapotamus is done so via correspondence from you or your company, which may be via telephone, email, mail, fax or directly through our website.
Use of collected information
Collected information is required in order to provide you with our products and services and a high level of customer service. Correspondence is recorded in order to provide service references.
Storage of collected information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer (SSL) technology. When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security, please email us at manga@mangapotamus.com.au.
Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at manga@mangapotamus.com.au.
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number and expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
Mangapotamus uses personally identifiable information for essential communications, such as email, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at manga@mangapotamus.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third parties
Mangapotamus may at its discretion use third parties to provide essential services on our site or for our business processes. We may share your details if necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. We do not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our website.
Links
Links on the Mangapotamus site to external entities are not covered within this policy. The terms and conditions set out in our Privacy Policy only cover the domain name of www.mangapotamus.com.au.
Changes to Privacy Policy
If we decide to change our Privacy Policy, we will post these changes to this page, the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify our Privacy Policy at any time, so please review it frequently.
Security Policy
Mangapotamus uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response
- Your complete credit card number cannot be viewed by Mangapotamus or any outside party
- All transactions are performed under 128 Bit SSL Certificate
- All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data
- eWAY is an authorised third paty processor for all the major Australian banks
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Mangapotamus
For more information about eWAY and online credit card payments, please visit www.eway.com.au.